Shipping Policy

Introduction

At Coanda Air, we strive to provide efficient and reliable shipping services to our customers. This policy outlines the terms and conditions related to the shipping of our products. By placing an order with us, you agree to the terms outlined below.

Shipping Destinations

We offer shipping to the following regions:

  • Europe: All European countries.
  • International: Select countries worldwide. Please contact us at info@coandaair.com for specific international shipping inquiries.

Shipping Costs

Shipping costs are calculated based on the weight, dimensions, and destination of the order. The total shipping cost will be displayed at checkout before you finalize your purchase. Please note that international shipments may be subject to additional customs duties, taxes, or fees, which are the responsibility of the recipient.

Processing Time

Orders are typically processed within 1-3 business days after payment confirmation. Processing times may vary during peak seasons or due to product availability. You will receive a confirmation email once your order has been shipped.

Shipping Methods and Delivery Times

We offer various shipping options to meet your needs. Estimated delivery times are as follows:

  • Standard Shipping (Europe): 1-19 business days
  • International Shipping: 7-30 business days, depending on the destination

Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to factors beyond our control, such as customs clearance, weather conditions, or carrier delays.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the status of your delivery.

Lost or Damaged Shipments

Coanda Air is not responsible for any items lost or damaged during shipping. If your package arrives damaged, please contact the carrier immediately to file a claim. For lost packages, please reach out to our customer service team at info@coandaair.com, and we will assist you in resolving the issue.

Address Changes and Delivery Issues

Please ensure that your shipping address is correct and complete at the time of purchase. Coanda Air is not responsible for orders shipped to incorrect or incomplete addresses. If you need to change your shipping address after placing an order, please contact us immediately at info@coandaair.com. While we will do our best to accommodate your request, we cannot guarantee that changes can be made once the order has been processed.

International Shipping

For international shipments, please be aware that customs duties, taxes, and other fees may apply. These charges are not included in the item price or shipping cost and are the responsibility of the recipient. Coanda Air is not liable for any customs-related delays or charges.

Limitation of Liability

Under no circumstances shall Coanda Air, its directors, employees, or agents be liable for any direct, indirect, incidental, special, or consequential damages, including but not limited to loss of profits, data, or other intangible losses, arising out of or in connection with the use or inability to use our products or services, including any delays or failures in shipping. This limitation of liability applies to the fullest extent permitted by law in the applicable jurisdiction.

Shipping Protection Policy

1. Overview

Coanda Air offers Priority Packing & Full Shipping Insurance as an optional service that provides enhanced security and faster handling for your order. This insurance covers your shipment against loss or theft during transportation by the shipping company.

By selecting this option at checkout, you acknowledge and agree to the terms described in this policy.

2. Coverage

When you purchase Priority Packing & Full Shipping Insurance, Coanda Air will:

  • Prioritize the packing and dispatch of your order.

  • Ensure your shipment is fully insured against loss or theft during transportation by the shipping company.

  • In the unlikely event of loss or theft during shipment, Coanda Air will assist you in filing a claim with the shipping provider for compensation or replace your products, depending on availability and the specific case.

3. Exclusions

This insurance does not cover:

  • Product damage caused by the shipping company, during transportation, improper handling, use, or after delivery.

  • Delays caused by the shipping carrier or customs.

  • Incorrect or incomplete delivery information provided by the customer.

  • Lost or stolen packages after confirmed delivery to the customer’s address.

  • Any indirect, consequential, or incidental losses.

4. Claim Procedure

If your insured order is lost or stolen during shipment:

  1. Contact info@coandaair.com within 7 days of the estimated delivery date.

  2. Include your order number, tracking number, and a short description of the issue.

  3. Coanda Air will contact the shipping company to initiate a formal investigation and claim process.

  4. Once the claim is approved by the shipping company, Coanda Air will either:

    • Provide a replacement product, or

    • Issue a refund, depending on product availability and the case.

Coanda Air acts solely as an intermediary between the customer and the shipping company in such cases and bears no direct liability for the carrier’s actions or omissions.

5. Limitation of Liability

Coanda Air’s liability under this policy is strictly limited to the value of the insured order.
Coanda Air is not liable for:

  • Delays in transit,

  • Damage caused after delivery,

  • Errors by the shipping company,

  • Losses exceeding the order’s total value,

  • Or any indirect or consequential damages.

6. Non-Refundable Fee

The €4.98 insurance fee (including VAT) is non-refundable once the order has been shipped, regardless of outcome or delivery status.

7. Acceptance of Terms

By purchasing Priority Packing & Full Shipping Insurance, the customer acknowledges and agrees to all terms and conditions outlined in this policy.
This service is optional, and orders placed without it are shipped under standard carrier liability rules, without additional protection.

8. Governing Law

This policy is governed by Greek and European Union law, and any disputes arising from or related to it shall fall under the jurisdiction of the courts of Athens, Greece.

 

Contact Us

If you have any questions or concerns about our shipping policy, please contact us:

Coanda Air reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly.

Effective Date: 4/8/2024

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